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WordNet-Online
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Definitions from the WebCustomer Service RepresentativeA customer service representative is an individual who interacts with customers on behalf of a company or organization. They are responsible for addressing customer inquiries, resolving issues, and providing assistance in a professional and courteous manner. This role requires strong communication skills, patience, problem-solving abilities, and a customer-focused mindset. Sense 1: Job PositionAs a job position, a customer service representative is employed by companies to handle customer interactions. They are often the first point of contact for customers and play a crucial role in maintaining customer satisfaction and loyalty. Sample sentence: The company is currently hiring customer service representatives to enhance the overall customer experience. Sense 2: Skill SetCustomer service representative can also refer to a skill set possessed by individuals in various roles and industries. The ability to effectively communicate, empathize, and solve customer problems are essential skills for anyone working in a customer-facing role. Sample sentence: John's strong interpersonal skills and ability to handle difficult customers make him an excellent customer service representative. Sense 3: Local Customer SupportLocally, a customer service representative may refer to a person who provides face-to-face assistance and support to customers within a specific area or region. They serve as a point of contact for localized customer inquiries and provide personalized assistance. Sample sentence: The local customer service representative helped the elderly couple with their product inquiries and ensured they left the store satisfied. Related products on Amazon: | ||||
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